Since we review all files for technical quality and content, we provide multiple ways for you to get your files to us including linking via cloud file storage or even accepting overnight delivery of external media storing your files.

At EverwatchAI, safeguarding your data is paramount. We ensure your peace of mind by encrypting your information both in transit to our trusted cloud provider and while it resides there, maintaining the highest standards of security throughout.

We prioritize your ownership and privacy rights. Your data remains exclusively yours, never shared with third parties. Once your matter concludes, your data is promptly deleted, unless you request retention during pending appeals, ensuring your control and confidentiality every step of the way."

Our transcription service employs advanced algorithms and quality assurance processes to ensure accuracy. While we strive for perfection, transcription accuracy may vary based on factors such as audio quality and accents. However, we continuously test and monitor algorithm outputs provide state of the art transcription accuracy.

The time required for transcription depends on various factors, including the length of the content and our current workload. Typically, our turnaround time is 24 hours, but we also offer expedited services for urgent requests.

We do not permit editing of the transcript. But, our platform provides you the ability to search and find relevant sections of transcripts and then listen to those portions for you to be able to confirm the accuracy of the written transcript.

Our platform supports a wide range of file formats and sizes. We can handle audio or video files of any length with longer files taking longer to process. We can also handle multiple files at once. We provide multiple ways for you to get your files to us including linking via cloud file storage or even accepting overnight delivery of external media storing your files.

We are committed to maintaining compliance with relevant legal and regulatory standards, including data protection regulations such as GDPR and HIPAA. Our platform is designed with robust security features and privacy controls to safeguard your sensitive information and ensure compliance with applicable laws.

Your transcripts and associated data are easily accessible through our user-friendly platform. We provide you with a minimum of five unique sets of credentials for securely accessing your data for searching, bookmarking and sharing with your team.